Calibration Service Support Executive

Job Description

Responsibilities:
1.Respond to customer inquiries and provide technical support via phone, email, or chat.
2.Diagnose and troubleshoot calibration issues reported by customers, ensuring timely resolution.
3.Log and track customer interactions, issues, and resolutions in a detailed and organized manner.
4.Escalate unresolved or critical issues to the appropriate teams or higher levels of support.
5.Stay up-to-date on the product knowledge, new releases, and industry trends.
6.Provide guidance and training to customers on the product functionalities, features, and best practices.
7.Collaborate with cross-functional teams, including development and QA, to report and prioritize software bugs and
enhancements.
8.Contribute to the creation and improvement of support documentation, including knowledge base articles and
troubleshooting guides.
9.Identify patterns in customer issues and provide feedback to enhance product usability and customer experience.
10.Participate in on-call rotations and handle urgent customer issues outside regular business hours, if required.

Role: Calibration Service Support Executive
Industry Type: Analytical Industry
Department: Service
Employment Type: Full Time, Permanent
Education: B.E in Electronics / Instrumentation or a related field
Work Experience: Fresher or Minimum of 1-2 years of experience in a software support or technical role