Service Co-ordinator

Job Description

Responsibilities:
1. To prepare the quotes for AMC, CMC, SCA (Spares/Consumables and Accessories) on daily basis
2. Processing Service and SCA orders on daily basis
3. Updating customer and instrument data in CRM
4. Entering the payment receipt on daily basis in service software (Focus)
5. Sending PIR (Pre installation requisites) to customers in coordination with technical expert
6. To communicate with customers for following up the orders, commercial clarifications, outstanding payments, dispatch schedules
7. To send Proforma Invoice and Tax Invoice to customers
8. To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates
9. To assign the calls to engineers as directed by Service Managers
10. Email communication with internal and external customers
11. Daily backend support to branch service team

Role: Service Co-ordinator
Employment Type: Full Time, Permanent
Education: Graduate in any discipline with Computer course ( knowledge on working on Excel and CRM)
Work Experience: 6 – 9 years of Experience
Location: Ahmedabad