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Managed regional and Pan-India service operations for ARL WDXRF and XRD systems, ensuring high equipment uptime, operational reliability, and customer satisfaction across multiple states. • Served as a technical mentor for newly onboarded Field Service Engineers, providing on-site technical training and knowledge transfer during installations, commissioning, and troubleshooting across India. • Achieved a 100% AMC renewal rate through proactive customer engagement, technical consultation, and responsive service support. • Provided technical support and delivered training to new Field Service Engineers, distributors, and customer teams on system operation, maintenance, and troubleshooting. • Delivered remote diagnostics, application support, customer training, and technical troubleshooting support, improving issue resolution and minimizing equipment downtime. • Maintained service documentation, calibration records, spare parts planning, and SLA compliance while ensuring high customer satisfaction. • Supported critical customer operations by minimizing instrument downtime through proactive maintenance planning and rapid breakdown response.

Executed installation, commissioning, calibration, preventive maintenance, and corrective maintenance of LECO analytical instruments. • Reduced equipment downtime through proactive maintenance planning, root cause analysis, and rapid breakdown resolution. • Coordinated spare parts planning and inventory management to enhance service responsiveness and ensure equipment availability. • Maintained calibration records and equipment performance documentation to support compliance and operational efficiency. • Provided technical training and customer support, improving user competency and increasing customer satisfaction. • Cultivated strong customer relationships through consistent service delivery and proactive technical support.