Mahesh Janardan Chogale

Provide technical support to users, ensuring minimal downtime and high satisfaction. ● Troubleshoot hardware and software issues for desktops, laptops, and mobile devices. ● Maintain and update system security measures, including antivirus and patch management. ● Perform system installations, configurations, and upgrades. ● Document issue resolutions and technical procedures for team knowledge sharin

Troubleshooting of various network issues related to switching Technical Skills Objective Professional Experience ● Escalate tickets as required if the troubleshooting step does not resolve the issue. ● Handling multiple customer issues for networking. ● Problems ensuring minimum downtime and maximum network availability. ● Responsible for monitoring tickets (alerts, service requests, and manual incidents) with the help of NOC monitoring. ● Practical knowledge of VLAN. ● End-user support software and hardware configuration & troubleshooting ● Increased end-user efficiency by providing software installation, hardware configuration, and application support. ● Router & Switch Configuration ● Asset Handling Network Devices

Installation & configuration of Cisco switches: Cisco 2960, Cisco 3750, Cisco 3560, Cisco 3650, Cisco ● Installation & configuration Cisco routers 2900, 3900, and Cisco Access Point, Arista sensors ● RIP and RIP version 2, BGP configuration on Cisco ● Support and manage LAN, WAN, Internet, and Intranet ● Network asset management, including maintenance of network components, inventory, related documentation, and technical-specific information. ● BMC Management Tool Use for Raising RFC Requests and Incidents. ● Used Solar Winds Application Portal for checking all device activity and connectivity day by ● We also follow up with the ISP-managed and ISP-non-managed teams to get Link UP as early as ● We troubleshoot user/vendor connectivity issues with the help and proper coordination of the central NOC. ● Follow up on the RMA of new and faulty devices till the end

Practical Knowledge: PALO ALTO Firewall (IP & URL Whitelisting, Firewall Upgrade, Create Policy). ● Coordinate with the vendor for a new ISP link and deliver it to our premises. ● Installation & configuration of Cisco switches: Cisco 2000 series, Cisco 3000 series. ● Installation & configuration of Cisco routers 1000XR, 2900, and 3900, and Cisco Access Point configuration. ● Upgrade the switch and router IOS with the help of the TAC team. ● Installation & configuration of Dell Switches, Aruba Switches, Extreme Switches, and Quantum Switches. ● Protocol Use RIP, RIP v2, Static Routing, BGP, and STP configuration on Cisco devices. ● Support and manage LAN, WAN, Internet, and intranet systems. ● Network asset management, including maintenance of network components, inventory, related documentation, and technical-specific information. ● Ask Genie Management Tool to use to raise Change requests and incident requests. ● Follow up on the RMA of new and faulty devices till the end. ● High degree of analytical ability and creativity in resolving network problems ● Prepare the Audit related document