KAPIL PADTE

Installed and qualified bioanalytical instruments, including Flow Cytometry, Surface Plasmon Resonance (SPR), Biolayer Interferometry (BLI), Live Cell Imaging, and analytical instruments such as Weighing Balances, Centrifuges, Sterile Pumps, Moisture Analyzers, Air Samplers, Liquid Handling Instruments, and Ultrapure Lab Water Systems at client's premises. Ensured timely execution of preventive maintenance tasks to enhance equipment reliability and prevent potential issues. Developed and delivered comprehensive training programs to impart knowledge on product features, technical specifications, and operational procedures. Prioritized appointments to address urgent issues promptly and efficiently. Coordinated with service team to optimize travel routes and ensure timely response to customer request. Delivered technical support to troubleshoot, repair, and maintain operational efficiency of systems across Pan India, with a specific focus on premium balances and Ultrapure lab water systems. Utilized other service engineer's work for smooth operation. Processed and approved warranty claims submitted by channel partners. Reviewed claims for adherence to warranty terms and conditions, verified supporting documentation, and ensured compliance with company policies. Generated service revenue in designated territory through strategic initiatives and effective sales efforts. Identified new business opportunities, upsold services to existing clients, and acquired new customers.

Installed and provided training to customers on HVAC clean room validation equipment, including Air Capture Hood, Anemometer, Particle Counter, Aerosol Photometer, Aerosol Monitors, Dew Point Meter, and Online Particle Counter, at their premises. Conducted comprehensive training sessions to educate clients on the functionality, operation, and maintenance of the equipment. Maintained and calibrated the above equipment at service center with meticulous attention to detail. Scheduled and implemented maintenance activities for equipment, ensuring adherence to established maintenance schedules and protocols. Demonstrated functionality and features of above instruments as part of sales support activities. Successfully generated revenue for service and spares business through strategic initiatives and effective sales strategies. Handled customer service lab audit with precision and efficiency.

Studied customer related queries on requirements of Air Compressors or Special Projects for Air Solution for Industrial Purpose Successfully generated customer orders for industrial air and service products, including Atlas Copco made Air Compressors, Air Blowers, Vacuum Pumps, and Air-net piping. Collaborated with clients to understand their specific requirements and provided tailored recommendations to meet their industrial needs. Escalated customer related issues and collaborated with service department to resolve them promptly and effectively. Reviewed measures and take corrective action in coordination with Sales engineers of Atlas Copco India. Implemented effective communication strategies to remind customers of pending payments, provided necessary documentation and clarification on billing details, and addressed any queries or concerns they may have had.

Performed calibration of Resistance Temperature Detectors (RTD) and Thermocouples in accordance with Standard Operating Procedures (SOP) within Quality Control (QC) department. Adhered to established protocols, utilized calibrated equipment, and maintained meticulous records of calibration activities. Conducted thorough inspections and testing of all parameters associated with RTD (Resistance Temperature Detectors), thermowells, and thermocouples prior to dispatch. Generated comprehensive testing reports and calibration certificates as part of the quality assurance process. Maintained meticulous records within Quality Control department, encompassing comprehensive documentation system for all quality assurance activities. Conducted final inspections in collaboration with customers and third-party inspection agencies to ensure thorough evaluation of products or services before completion. Managed customer-related service issues directly at actual site, demonstrating a hands-on and proactive approach.

Ensured proper operation, preventive maintenance, and swift resolution of emergency breakdowns for electronics, mechanical, and electrical equipment on service floor. Planned and executed preventive maintenance of Air Handling Units (AHU) and dehumidifiers. Developed maintenance schedules, identified critical components for inspection, and performed routine checks to prevent potential issues. Maintained, monitored, and ensured smooth operation of all High-Tension (HT) and Low-Tension (LT) distribution systems. Installation and Commissioning of Temperature sensors, Humidity sensors & Pressure sensors, Flow Switch, Actuator for Valves Executed precise installation procedures, ensuring proper positioning and calibration of sensors and actuators.