Service Co-Ordinator

Job Description

Years of Work Experience: 3- 6 years of Experience

Minimum Qualifications: Graduate in any discipline

Preferred Qualifications: Post-Graduate/ Computer course (knowledge of working on Excel and
CRM)

Responsibilities:
1. To prepare the quotes for AMC, CMC, SCA (Spares/Consumables and Accessories) on daily basis
2. Processing Service and SCA orders on daily basis
3. Updating customer and instrument data in CRM
4. Entering the payment receipt on daily basis in service software (Focus)
5. Sending PIR (Pre installation requisites) to customers in coordination with technical expert
6. To communicate with customers for following up the orders, commercial clarifications, outstanding payments, dispatch schedules
7. To send Proforma Invoice and Tax Invoice to customers
8. To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates
9. To assign the calls to engineers as directed by Service Managers
10. Email communication with internal and external customers
11. Daily backend support to branch service team

B. Key Success Behaviors (Key Competencies):

1. Excellent written and verbal communication skills
2. Fluency in Excel & Word
3. Teamwork, Proactive and Energetic
4. Taking initiative
5. Ability to perform under pressure