Dispatch Manager

Job Description

• Ensure timely dispatch of both domestic and export finished products to the customers in coordination with the Production, QC and Marketing departments with the correct labels and documents
• Attend to customer complaints received through the Marketing department on incorrect/absence of labels, inappropriate/absence of documents, leakages etc. Also investigate the matter to find out the root cause and take corrective action & put preventive measures in place
• Priorities dispatches, plan routes and allocate manpower on urgent/last moment consignments
• Coordinate with the Marketing department on PO, road permit and customer related issues and mail them the quotes for transport vehicles
• Obtain quotes from vendors on predetermined routes and accordingly arrange for transport of goods
• Refer to the checklist prior to dispatch and ensure the consignment’s compliance to the set norms
• Ensure that statutory documents such as excise documents invoices, ARE 1 & 3 are properly prepared as per the excise norms for each consignment
• Train workmen in the safe handling of consignment, labelling of containers and storage
• Review sales orders with respect to destination, dispatch date, delivery date, applicable taxes and duties
• Track vehicles after dispatch
• Give direct instructions to contract workers relating to loading & unloading of consignments
• Prepare invoice for export, domestic goods and scrap